Communication Failures Impact Quality

Outsourcing Communication Impacts Quality by Kevin Meyer:

She immediately knew what I was talking about, and said that it has been a problem for about six months. The margin at the bottom of the statement is about an eighth to a quarter inch too wide, thereby pushing the address upwards. Unfortunately she didn't know if and when it was going to be resolved, but after some friendly prodding she gave me a number at their corporate customer service center in the United States.

Read the rest of the post, it is a good reminder of the failures that are far too common in companies today. Even with improvements there is still so much poor service that those helping companies manage more effectively are nowhere near running out of opportunities to improve.