The Toyota Phenomenon

The Toyota Phenomenon by Ernst Glauser:

Toyota's success starts with its brilliant production engineering, which puts quality control in the hands of the line workers who have the power to stop the line or summon help the moment something goes wrong.

Walk into a Toyota factory in Japan or America, Derby in Britain or Valenciennes in France and you will see the same visual displays telling you everything that is going on. You will also hear the samejingles at the various work stations telling you a model is being changed, an operation has been completed or a brief halt called.

Everything is minutely synchronized; the work goes at the same steady cadence of one car a minute rolling off the final assembly line. Each operation along the way takes that time.

Shoichiro Toyoda, Honorary Chairman and director of Toyota Motor Corp.: “There is not a day I don't think about what Dr. Deming meant to us. Deming is the core of our management.”