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    New Blog Address: management.curiouscatblog.net

    Monday, October 31, 2005

    The Power of Why

    NUMMI Tour Tale #3: The Power of Why by Mark Graban:

    Again, another "wow" moment. For one, NUMMI put the situation in customer terms. Do not use these parts, because there would be a negative impact on the customer. It didn't say "do not use the parts because I say so (and you wouldn't understand the reason anyway)".
    ...
    Why are we doing lean? Why is it necessary to standardize our workbenches? Why is it important to get these parts off MRP and onto a kanban system? I bet we would all do better by taking the time to explain why.

    posted by Curious Cat - permalink to The Power of Why

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