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    New Blog Address: management.curiouscatblog.net

    Monday, January 30, 2006

    ThedaCare: Lean Healthcare

    Area health systems put customer service first by MaryBeth Matzek

    In 2005, ThedaCare was able to save $10 million thanks to its lean programs and officials hope to save another $12 million this year, Toussaint said.

    ThedaCare's march toward lean began when Toussaint started looking for a way to improve quality and service while cutting costs. He found what he was looking for in an unlikely place - a factory that produces lawnmowers and snow blowers.

    The model Ariens used was adapted from a system put in place by Toyota, the Japanese automotive manufacturer. As part of the system, teams are formed to look at processes and find ways to improve them - whether it's cutting out an unnecessary step or finding a better way to serve the customer.

    via Lean Manufacturing Blog



    Blogger Grindstone Healthcare Consulting said...

    Do you know of any specifics on how thedacare has achieved such remarkable savings/improvements using lean? I've read some of Virginia Mason's work, but honestly, not too many community health systems have a hyperbaric chamber.

    5:39 PM  

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