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    New Blog Address: management.curiouscatblog.net

    Saturday, December 10, 2005

    Six Sigma Hospitality

    The Six Sigma Syndrome by Saurabh Jaggi

    Starwood has run over 3000 projects worldwide to date in areas such as productivity, menu re-design, resort concierge, email marketing and launching a worldwide sales initiative. Another of its chain of hotels, The Westin Turnberry resort in Scotland won the IQPC's 5th Annual European Six-Sigma summit in London in April 2004. It won the European award in the category 'Design for Six Sigma' for a reservation project.


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