• Home
  • Going Lean in Health Care
  • Innovation in Organizations
  • Zero Defects
  • Eight Essential Tools for Six Sigma
  • Curious Cat Management Improvement Blog
  • Management Articles
  • Got Boondoggle? (lean)
  • Management Blog Directory
  • Panta Rei (lean)
  • Hexawise - software testing
  • Curious Cat Management Improvement Library
  • John Hunter
  • Management jobs
  • Leadership and Management Quotes
  • Public Sector Management Improvement
  •    

    New Blog Address: management.curiouscatblog.net

    Thursday, September 29, 2005

    Business Improvement with Six Sigma

    Business Improvement with Six Sigma by Dr Anirban Basu (Express Computer, India IT weekly):

    The organisation, a CMMI-level 5 company found that although the SLA (Service Level Agreement) with its US client specified that the support time for most critical (level one) complaints should not exceed 6 hours, on the average, it was taking 8 hours with variation from 2 to 14 hours. Further, its US client told them that the support time needed to be reduced to 4 hours because of strong demand from end-users for better service.

    Related Posts:

    0 Comments:

    Post a Comment

    Links to this post:

    Create a Link

    << Home