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    New Blog Address: management.curiouscatblog.net

    Wednesday, June 07, 2006

    Companies in Need of Customer Focus

    You should pay ME - 9 Companies That Don't Get It:

    I have been having a hell of a time canceling my old web hosting with Burstband. It's been a few months now and I've called, emailed, filled out online forms, and I have never reached a live person or received confirmation that my account was shut down, and I still get charged. I finally had to file a dispute through my credit card company. It's $8.99/month, so they owe me at least $26.97. I got to thinking about it, and I realized they really should pay me for the two hours of my life I have wasted trying to cancel the damn thing. I usually charge $80/hr for consulting so the total comes to $186.97."

    My brother has suggested several times I should arrange for companies to pay me to point out their weaknesses (and suggest improvements). I wish I could get them to do so.

    Another opportunity for improvement: Why Doesn't Google Invest More in Blogger? - Google is great (in my opinion, of course) but still has plenty of room to improve. And Blogger is one great example of something in need of improvement. In fact in trying to post this I received:

    Down for Maintenance
    Blogger is temporarily unavailable due to an unexpected problem.
    We will be back up as soon as possible.

    Update (2:20 pm PDT): We are fixing a database issue. We hope to be back up in a couple of hours.



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